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IFMA CFM Exam Syllabus Topics:
Topic
Details
Topic 1
- Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.
Topic 2
- Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.
Topic 3
- Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
Topic 4
- Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.
Topic 5
- Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
Topic 6
- Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.
Topic 7
- Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.
Topic 8
- Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
Topic 9
- Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.
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IFMA Certified Facility Manager Sample Questions (Q44-Q49):
NEW QUESTION # 44
What is the information gained from a risk assessment, business impact analysis, and a resource needs assessment used for?
- A. Property inspection and insurance assessments.
- B. Business workflow plans.
- C. Continuity and recovery plans.
- D. Risk management analyses.
Answer: C
Explanation:
Continuity and recovery planning ensures an organization can maintain operations during and after disruptions.According to IFMA'sRisk Managementcompetency,business impact analysis (BIA) and risk assessments are used to develop robust continuity strategies.
* Option C (Continuity and recovery plans) is correctbecause itaddresses operational resilience and disaster recovery.
* Option A (Business workflow plans)focus onday-to-day operations, not crisis response.
* Option B (Property inspections)ensurecompliance and safety but do not focus on recovery.
* Option D (Risk management analyses)identify risks butdo not provide recovery solutions.
A well-structuredcontinuity plan minimizes downtime and ensures business stability.
NEW QUESTION # 45
When would an organization choose a lease with a purchase option?
- A. When it has long-term plans to develop the real estate.
- B. When tax rebates cannot be applied.
- C. When it lacks the initial capital for the purchase.
- D. When it needs to partner with a developer.
Answer: C
Explanation:
A lease with a purchase option is commonly chosen when an organization lacks the initial capital for an outright property purchase. This arrangement allows the organization to secure the use of a facility while deferring the financial burden of full ownership until later. Such an approach provides flexibility, preserves cash flow, and allows time to assess whether the location meets long-term strategic needs. Facility managers must consider factors like lease terms, maintenance obligations, and future financial impact before opting for this strategy.
NEW QUESTION # 46
You receive numerous complaints from occupants in a facility about technology "dead zones" within certain areas of the campus. The complaints indicate that wireless connections fail and mobile phone signals drop when in a specific area of the facility. What additional information do you require to successfully address this issue?
- A. Wireless frequencies affected
- B. Time of day outages occur
- C. Mobile phone service provider
- D. Wireless repeater locations
Answer: D
Explanation:
Identifying wireless repeater locations (A)is the most relevant step in resolving dead zones becausesignal coverage depends on proper placement of wireless access points and repeaters.
* Why is this the best choice?
* Allows optimization of Wi-Fi and cellular coverage
* Helps in identifying interference or obstructions
* Why not other options?
* (B) Wireless frequencies affectedhelp diagnose interference but do not resolve coverage issues.
* (C) Time of day outagesmay indicate congestion but not physical dead zones.
* (D) Mobile phone service providermatters only if the issue is carrier-specific.
NEW QUESTION # 47
What is the most common method to accelerate the completion of a project?
- A. Outsourcing project work
- B. Reducing scope
- C. Adding resources
- D. Scheduling overtime
Answer: C
Explanation:
Adding resources (C) is the most effective way to accelerate project completionby increasing workforce capacity.
* Adding skilled personnel reduces bottlenecks and increases productivity.
* Why not other options?
* (A) Outsourcing can help but may introduce coordination challenges.
* (B) Reducing scope affects project deliverables.
* (D) Overtime leads to fatigue and may not sustain efficiency long-term.
NEW QUESTION # 48
A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?
- A. Request that the other managers have a discussion with him about office protocol.
- B. Request that the manager refrain from complaints at this meeting as it is not the appropriate venue.
- C. Request that he read his service level agreement.
- D. Review the customer service level agreement to determine a mutually agreed performance standard.
Answer: D
Explanation:
Thebest approach is to review the customer service level agreement (SLA) (D), whichensures both parties align on expectations and performance standards.
* SLAs define service scope, response times, and quality benchmarks, allowing the facility manager to clarify deliverables and address concerns objectively.
* Why not other options?
* (A) Asking the manager to refrain from complaints does not resolve the issue.
* (B) Having other managers address the issue informally does not provide a structured resolution.
* (C) Simply asking the manager to read the SLA without discussion may not resolve misunderstandings.
NEW QUESTION # 49
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