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C-C4H51-2405 Pass Test Guide, C-C4H51-2405 Study Material

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 2

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 3

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 4

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 5

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 6

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 7

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Topic 8

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following elements can you configure for the object ticket using the fine-tuning function?

A. Parties involved
B. Ticket routing
C. Milestones
D. Skills

Answer: A,C

NEW QUESTION # 22
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Realignment runs
B. Ticket routing rules
C. Maintenance plan
D. Activity planner

Answer: C

NEW QUESTION # 23
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Determining responsibility for tickets
B. Determining fine-tuning settings
C. Controlling validity of the service catalog
D. Determining service level assignments
E. Reporting purposes

Answer: A,D,E

NEW QUESTION # 24
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Add a reference to a service contract
B. Use email as a response to a ticket
C. Add an account team member
D. Add a reference to an account

Answer: A,D

NEW QUESTION # 25
Which object is mandatory to integrate emails in tickets?

A. Service organization
B. Branding template
C. Service level agreement
D. Document type

Answer: D

NEW QUESTION # 26
......

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